Refund policy
Return & Refund Policy
At Londano, we want you to feel confident every time you shop with us. If something isn’t quite right, we’re here to make the return process simple and straightforward.
Return Period
You have 60 days from the date your order is delivered to request a return.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging
Items that do not meet these criteria may not be accepted.
How to Start a Return
To begin your return, please contact us at info@londano.com with your order number and a brief description of the reason for return. Our team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.
Exchanges
If you would like to exchange an item, please mention this in your email. We’ll be happy to assist you with arranging an exchange based on availability.
Refunds
Once your return has been received and inspected, your refund will be processed within 7 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
Fees
We do not charge any restocking fees for returned items.
If you have any questions or need assistance at any stage, feel free to reach out to us at info@londano.com. We’re always happy to help.