FAQs

How long does delivery take?

Once your order has been prepared and dispatched, delivery usually takes 3–7 business days. You’ll receive a tracking link as soon as your parcel is on its way, so you can follow its progress easily.

Do you offer free shipping?

Yes, we do. Every order includes free shipping, with no minimum spend or extra conditions. We believe getting your order should be simple from start to finish.

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa. All payments are processed securely to keep your information protected.

What is Londano?

Londano is an online fashion destination offering carefully selected pieces designed to help you express your personal style with ease and confidence.

Can I update or cancel my order?

If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Please email us at info@londano.com as soon as possible, and we’ll do our best to assist.

Do you ship internationally?

At the moment, we deliver within Ireland only. Our goal is to provide a smooth and reliable experience locally. If we expand in the future, we’ll be sure to share the news.

What is your return policy?

If something isn’t quite right, you have 60 days from delivery to request a return. Simply contact us at info@londano.com, and we’ll guide you through the process step by step.

How long do refunds take?

After we receive and review your return, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little extra time for the funds to appear.

Do you accept exchanges?

Yes, exchanges are available. If you’d like to swap an item, just email us at info@londano.com, and we’ll help you find the right alternative.

Is my personal and payment information safe?

Your privacy matters to us. We use secure systems to protect your data, and sensitive payment details are never stored. Every transaction is handled with care.

What should I do if my order hasn’t arrived?

We recommend checking your tracking link first for the latest updates. If more than 7 business days have passed and your order hasn’t arrived, please contact us at info@londano.com, and we’ll look into it right away.

Still need help?

If you have any other questions, feel free to reach out to us at info@londano.com. We’re always happy to help.